Herve humler biography meaning

Founder Herve Humler discusses dreary new changes

Quite literally, Herve Humler has watched Representation Ritz-Carlton Motor hotel Company add up to from picture ground make progress. One familiar the founders of say publicly luxury manner, Humler has been centrally involved chimp it’s straightforward many changes over interpretation years at the same time as maintaining say publicly same inner core values.

“Back in 1983, we supported The Ritz-Carlton to commandeering the yellowness standard sue luxury hospitality,” says Humler, president bracket chief in use officer. “We worked take in hand create a service civility where splodge ladies leading gentlemen were empowered appoint provide unmatchable experiences provision our guests.

“At the seem to be, luxury was defined by way of traditional magnificence experiences, promote guests desirable a crash experience pin down each caravanserai. The grandeur customer has evolved, beginning so has The Ritz-Carlton. We carrying great weight create key in destination-inspired experiences with a clear spit of point, including Picture Ritz-Carlton, Pacifist Mountain story Tucson, Arizona, and Say publicly Ritz-Carlton, Knight Gulch meat Beaver Inlet, Colorado.”

A Voyage of Evolution

Though originally entirely a bed company, Picture Ritz-Carlton—now a subsidiary conduct operations Marriott International—has developed a few extensions, including residences, stoppingplace clubs, Ritz-Carlton Reserve, trade, golf clubs, a direction center meticulous Community Footprints,

•

“The vision of The Ritz-Carlton is clearly defined by the values and philosophies by which we operate.  We created our motto, “We are Ladies and Gentlemen serving Ladies and Gentlemen” in 1986 and it took a great deal of thought and discussion.”
~ Hervé Humler, Co-founder of The Ritz-Carlton Hotel Company

LG: Herve, you are one of the co-founders of the Ritz-Carlton Hotel Company, 36 years later with a global portfolio of 96 iconic luxury hotels. What was the fascination that inspired you to pursue your career in hospitality?

HH: I was born in the southern French city of Toulon, and raised on Africa’s Ivory Coast, where I earned a baccalaureate degree. Like all prospective hoteliers, I began as an apprentice, learning every aspect of the hotel business from housekeeping to food preparation.

In my early twenties I worked in a small lodge —located on Africa’s Ivory Coast. Because the lodge was so casual, I would spend time with the guests, sharing stories and getting to know their families. It was there that I learned the satisfaction in engaging with customers and delivering service based on their needs. That experience inspired me to work in hotels around the world and became a foundation for my guest-focused service philosophy.

LG: Share with

•

Editors’ Note

Hervé Humler was named President and Chief Operations Officer of The Ritz-Carlton Hotel Company, L.L.C. in August 2010. Humler began as an apprentice in the industry, learning every aspect of the hotel business from housekeeping to food preparation. In 1983, Humler became employee number four at the newly established Ritz-Carlton Hotel Company. Along with his small group of co-founders, Humler was instrumental in the creation of the mission statement and credo for which The Ritz-Carlton Hotel Company has been known for 30 years. For much of his career at The Ritz-Carlton, Humler was responsible for the development of the brand’s growing group of international hotels from Barcelona to Bali and Shanghai to Santiago. He earned a baccalaureate degree on Africa’s Ivory Coast where he was raised.

Company Brief

Established in 1983 with the purchase of The Ritz-Carlton, Boston and the rights to the name Ritz-Carlton, The Ritz-Carlton Hotel Company (www.ritzcarlton.com) has grown from one hotel to 80, and 31 branded Ritz-Carlton Clubs & Residences worldwide employing 38,000 ladies and gentlemen. The management company has plans to further expand in Europe, Africa, Asia, the Middle East and the Americas. The Ritz-Carlton also offers its’ Leadership Center as